Refund & Cancellation Policy
Effective August 18, 2026
This policy explains how refunds and cancellations work for payments made through Intenshens — specifically for experience bookings with verified providers. It supplements our Terms of Service, which govern your use of MeetNow more broadly.
1. Experience bookings
When you book an experience with a verified provider on MeetNow, the payment is processed through our secure payment system. Each experience listing shows the provider's cancellation policy at the time of booking. Common cancellation policies include:
- Flexible — full refund if cancelled at least 24 hours before the experience start time.
- Moderate — full refund if cancelled at least 3 days (72 hours) before the experience start time.
- Strict — full refund if cancelled at least 7 days before the experience start time.
- Non-refundable — no refund once booking is confirmed (typically for time-sensitive or limited-availability experiences).
If you cancel within the allowed time frame, you receive a full refund minus any payment processing fees charged by the payment provider (mobile money or card processor). These fees are not collected by MeetNow and cannot be refunded.
2. Provider cancellations
If an experience provider cancels your booking, you receive a full refund including all fees, regardless of the cancellation policy. Providers who repeatedly cancel bookings may have their verification status revoked.
3. Disputes & issues
If there's a problem with the experience you booked (provider didn't show up, experience was significantly different from what was advertised, safety concerns), you can open a dispute within 48 hours of the experience start time via in-app support.
MeetNow support reviews each dispute case-by-case and makes the final decision on refunds. Where a refund is approved for a legitimate issue, you receive the full booking price back.
4. How refunds are processed
Approved refunds are returned to your original payment method within 5–7 business days. Processing times beyond that point are determined by your bank or mobile money provider. You can track your refund status in the app under Bookings > Booking Details.
5. Non-refundable items
The following are generally not refundable:
- Payment processing fees charged by third-party providers
- Bookings cancelled outside the cancellation window
- Experiences you didn't attend without prior cancellation
- Bookings marked as non-refundable at the time of purchase
6. Changes to this policy
We may update this policy from time to time. If we make material changes, we'll update the effective date above and, where appropriate, notify you in-app or by email. Continued use of MeetNow after changes take effect means you accept the updated policy.
7. Contact us
Questions about a refund or cancellation? Email us at support@intenshens.com.